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Do Goodreads Reviewers Lower the Rankings of Books on Amazon?

8/9/2012

13 Comments

 
I want to address an issue that I have been thinking about. On Amazon the ranking of books takes place according to the following  system:

5 stars: I love it.
4 stars: I like it.
3 stars: It's OK.
2 stars: I don't like it.
1 star: I hate it.

However, consider the ranking that is used at the website Goodreads:

5 stars: it was amazing
4 stars: really liked it.
3 stars: liked it.
2 stars: it was OK.
1 stars: didn’t like it.

So here is the issue. The “average” rank in Goodreads is 2 stars (“it was OK” is in between “liked it” and “didn’t like it”). This is because the Goodread’s scale is skewed. The “good” side is covered by 3-5 stars, while the “bad” side is compressed into 1 star.

I have seen that some reviewers that post their reviews on Goodreads often post the same reviews on Amazon. The problem is, for example, that an “OK” 2 star ranking on Goodreads is not the same as a 2 star ranking on Amazon. A 2 star ranking on Amazon means the reviewer didn't like the book. Similarly, sometimes I have been left scratching my head when I read a positive review on Amazon and then see the reviewer gave the book 3 stars (it's OK). Often after checking I have found that the reviewer has posted many reviews on Goodreads where 3 stars mean they like the book. I know that the meaning of the stars in both websites "pops up" when you move the cursor over them, but I think many reviewers that are accustomed to the Goodreads system often don't take this into account.

I am not saying that one system is better than another, but there is a reality. If you go to the major book blogs you often find that they require a minimum rank of 4 stars on Amazon (not Goodreads) to consider featuring your book when you do a free promotion. Each day 3,000 books go free on Amazon and the competition for advertising space is fierce (unless you pay for it). So if we go by this “rule” you can see how ranking books on Amazon using the Goodreads scoring system can lower the ranking of books and create problems for authors. This is especially true in the first few months after publication when a book is vulnerable to swings in the rankings. Just consider that to neutralize the effect of one 3 star review (bring it up to 4 stars) you need one 5 star review. To neutralize the effect of a 2 star review you need two 5 star reviews. And as we know, unless a book is an overnight sensation, getting reviews is slow, hard work.

Of course I realize the above is an oversimplification and it is unfair to single out Goodreads reviewers. Many reviewers have their own system as to what the stars mean, and you can just as easily make the opposite argument (i.e. that Amazon reviewers flocking to Goodreads undeservedly inflate the ranking of books). Also the general ranking of books at Goodreads does not seem to be lower than on Amazon. I researched several books on both websites and found the ranking could go either way.

However, it would be nice if major sites like Amazon and Goodreads would harmonize their systems to avoid this ambiguity that can have potential adverse effects on the work of authors.

                                   ***
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13 Comments
George Hamilton link
8/15/2012 03:19:43 am

This sounds like a case for someone pointing this out to Goodreads to see if they will harmonize with Amazon.

Reply
Rolando link
8/15/2012 10:25:48 am

Exactly, or vice versa. Thanks for your comment George.

Reply
Jeri link
8/21/2012 03:25:49 am

Another comment may have gone through, but I accidentally closed the window... I think many of us covert star systems into grading systems in our minds, and who would ever equate a grade in the D-range as "It's Okay" as Goodreads' system does? A D signifies below average. Goodreads is too kind in that it does not allow readers to express "Hated It" as a reaction. I guess I'm an anomaly since I regularly give 3 star reviews and am fine with merely "liking" and average book. Then again, the last three star review I wrote on an Amazon product ended up in a seller sending me free shoes once I agreed to remove that awful 3-star review!

Reply
Rolando link
8/21/2012 11:50:25 am

I do believe this disparity between two such important sites where reviewers operate can cause these problems. Lower star reviews are actually good to have, but not at first. Thanks for your comment Jeri.

Reply
Chris Turner link
10/12/2012 12:22:10 pm

I noticed this about goodreads reviews last year: that they are a star to a star and a half lower than those on amazon. I thought about this too in terms of harmonizing: a tricky issue, because if reviews were adjusted directly by amazon or goodreads, reviewers would likely get PO'd when they see their cross-posted reviews modified, and end up deliberately trying to calibrate them before they post. Yuch, what a nightmare. Maybe the overall star rating (on amazon for example) could be weighted differently based on whatever reviews exist for the book originally on goodreads. Some math involved, though I'm sure it would be a better indicator for the book's worth and a better solution for the review system in general...

Reply
Rolando link
10/13/2012 04:46:34 am

Maybe if Goodreads and Amazon did a formal campaign alerting readers/reviewers about this difference it would help to ameliorate this problem. However, I suspect neither company cares about these mundane issues so far removed from making money. Thanks for your comment Chris.

Reply
Chris Turner link
10/14/2012 08:02:35 am

Yeah, I agree, Rolando. It's probably not a big issue for either site, particularly, Amazon. As long as they're raking in the big $, why change something that is a minor issue to them? But if reviews start getting to be a problem, like the flack that's been happening recently with rigged reviews, they may completely overhaul the system. Well, time will tell.

Lia London link
10/16/2012 01:12:33 am

Hmmm. I didn't even know there was a scale. I sort of used my own, but 3 stars meant "OK". I think the Amazon one makes more sense, and then people just need to be a little more sparing with the 5 stars if they don't think it's earth-shakingly flawless.

Reply
Rolando link
10/16/2012 02:47:09 am

Thanks for your comment Lia. Using a personal scale that is different is OK for a blog, but when a reviewer grants a book a certain number of stars on Amazon or Goodreads it means something very specific in those websites, and in the case of Amazon it can have effects on the ability of authors to promote books. I tend to favor the scale used by Amazon, but that is just my preference.

Reply
Miss Courtney
10/18/2012 06:39:44 am

Amazon's rating system is also used on Netflix, and I prefer it. I wish GR would change to match, but it's probably too late for that.

Reply
Rolando link
10/19/2012 09:39:48 am

I think it's too late too, and they probably have other things on their minds. Thanks for your comment Courtney.

Reply
Scott Marlowe link
1/24/2013 09:15:16 pm

Some people have called for an end entirely to Amazon's ranking system as people either do not understand what the stars really mean, because, as you point out, the systems are not aligned, and because of the high profile cases where writers have been found to have cheated the system by paying for reviews (and ratings). I don't see that happening. I also don't see the various sites aligning their systems as they have different objectives.

I think Goodreads consolidates a negative rating down to 1 star because, in general, they're trying to foster relationships and not the sort of hate you see going on at Amazon. Some of those 1 star reviews on Amazon, for example, are ridiculous in their condemnation and boil down to nothing more than anonymous bullying.

I think we're stuck with the rating system as it exists today. But that doesn't mean I wouldn't welcome some change.

Reply
Rolando link
1/25/2013 06:24:55 am

I think that if we have a system where the readers are the ultimate arbiters of quality, then a reader ranking of the books is unavoidable. Of course, any system can be abused and there will be differences among the different versions of the system. However, I think having no system is a worse option. So I agree with you that we are stuck with the rating system. It's just that I don't see any discussion going on about making it better and resolving problems. Thanks for your comment Scott.

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