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Amazon Accepts and Encourages Fake Reviews

12/15/2012

6 Comments

 
On the FAQ to its costumer review guidelines Amazon clarifies what makes for a great costumer review. They claim that among the most loved reviews are those that can be "just plain funny."


If you click under the "funny" link above it will take you to a review of a product that Amazon deems to fall in the "just plain funny" category. It's a review of a shirt sold on Amazon that has an image of 3 wolves and the moon. The review claims that the shirt will allow you to get women and fly, and it has a video to prove it.

So here you have Amazon endorsing a fake review. You may argue that I should lighten up a little because this review is an obvious spoof that doesn't hurt anyone. But consider another product: Wolf Urine. Virtually all the reviews about this product are fake "just plain funny" reviews, except the one I am reproducing here:

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 1.0 out of 5 stars Why are all the reviews jokes?, September 14, 2012 By pumpkin

I have read more than half of the reviews of wolf urine and they're all jokes. I would like to know if anyone has used this product to repel coyotes. A coyote nabbed my neighbor's pet cat from her front yard two weeks ago, and came back for the other cat four days later. Right now all the neighborhood cats have to stay inside, and talk about pissed, they are. Has anyone used wolf urine to repel coyotes? Did it work?


So here you have a case of a potential customer interested in whether the product will work in a certain way and trying to no avail to find the answer among all the spoof reviews; the very same reviews that Amazon condones and encourages.

Still, I do understand the comedic value of the fake reviews. In fact they may actually help some products; but here is my beef. The thriller author Joe Konrath wrote a series of fake reviews in September to make his point that writing fake reviews is not necessarily bad. Among them was a review for a training aid to prevent dogs from eating their own poop.

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5.0 out of 5 stars Works great!, September 24, 2012

By J. A. KONRATH "Thriller Author" (Chicago, IL USA)

This review is from: Solid Gold S.E.P. (Stop Eating Poop) 3.5oz (Misc.)

It helped cure a gross and disgusting habit that almost ended in divorce. But thanks to S.E.P. I'm now able to resist the temptation, and my wife is kissing me again.

In November Amazon decided to enforce their misguided policy of authors not being able to review other authors with whom they have a personal relationship (whatever that means). It was in this way that more than fifty of Joe Konrath's reviews of fellow authors were removed from Amazon.

These were not fake reviews. These were real, honest, and useful reviews of books by authors whose work he likes, and now they are gone forever. But here is the kicker: all of Konrath's fake reviews, including the one about the stop eating poop product, are still up!

So by Amazon standards leaving an honest, useful, review of a book by a fellow author whose work we respect is not acceptable, but leaving a fake review of a training aid to make dogs stop eating poop is.

Still think I need to lighten up a little?

OK, I will lighten up a little. How about this: Amazon Wants Authors to be Celibate and Hates Their Mothers!
                                   ***
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6 Comments
Patricia Lynne link
12/17/2012 01:42:04 am

Yeah, that makes a lot of sense, eh? I'm worried my honest reviews will vanish is a poof of smoke, but no worries for the obviously fake ones. Ugh.

Reply
Rolando link
12/17/2012 07:10:36 am

We are all worried and we are also opposed to this silly policy, Patricia, and we will not follow it. Authors will find way to keep reviewing other authors. Thanks for your comment.

Reply
Louise Sorensen link
12/18/2012 03:56:23 am

Well isn't that a kicker?
What can we do?
Amazon doesn't seem to listen to anyone.
Monopolies usually don't.
And yet as an author, they're the easist/best game in town.
Doesn't say much for the competition.

Reply
Rolando link
12/18/2012 05:31:50 am

It's just another dumb company policy that ignores reality. If Amazon gets to be too much of a pain we will switch to another outlet to sell our books. Thanks for your comment Louise.

Reply
Brian W. Porter link
12/23/2012 12:16:02 am

What about Barns and Noble?

Reply
Rolando link
12/23/2012 01:44:57 pm

No idea Brian. They probably have some similar policy, but I don't know how serious they are about enforcing it. Thanks for your comment.

Reply

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